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Flagstaff and Sedona Arizona In-Home Care Services
Non-Medical In-Home Care Agencies
The State of Arizona does not require non-medical in-home care agencies to be state licensed.
The unregulated status of non-medical in-home care agencies in Arizona puts a heavier burden
on you, the consumer, to perform a more thorough due-diligence when looking into your senior
care options. Without a centralized regulatory body to pulse, the process of evaluation is a little
more complex; below are a number of considerations we suggest you take into account when
investigating the quality and character of an Arizona non-medical in-home care agency:
The Better Business Bureau of Central, Northern and Western Arizona: The BBB is a
great place to check whether a business is a member and if the business - whether it is a BBB
member or not, has received complaints. Contact the BBB of Central, Northern and Western
Arizona online at:
www.central-northern-western-arizona.bbb.org or call: (602) 264-1721
Agency References and Business Practices: When interviewing an Arizona non-medical
in-home care agency, ask for references to check. Ask questions about care giver training and
whether their care givers are required to obtain an Arizona Department of Public Safety
Clearance Card. Arizona State Law 2001 Chapter 350 sets down a requirement that all people
"working with vulnerable adults" must obtain a Clearance Card, which the state issues after a
criminal background affidavit has been completed, fingerprints have been taken and Arizona
Public Safety conducts an extensive federal and state background check.
Arizona Non-Medical Home Care Association is a professional organization which provides
its members guidelines on credentialing standards, business and ethics, client privacy and
confidentiality, lawful and honest business practices and much, much more. Member agencies
are listed on their website and their Code of Ethics, Standards of Service and Problem
Resolution Methodology is available for consumer review on their website. Contact the Arizona
Non-Medical Home Care Association at:
www.aznha.org or call: (602) 283-3503
Home Health Agencies
Unlike Arizona non-medical in-home care agencies, Arizona Home Health Agencies must be
licensed and regulated by the state. In addition to providing medical services, many Home
Health Agencies offer various differentiated service plans, one or more of which being merely
assistance with Activities of Daily Living (ADL's), which is identical to the range of services
offered by most non-medical in-home care agencies. The difference is that if a client arranges
for ADL assistance through a Home Health Agency, the personal care attendant assigned to
the client is required to be overseen by the Home Health Agency's staff registered nurse.
Typically, ADL assistance through a Home Health Agency is subject to a higher fee structure
than services provided by a non-medical in-home care agency.
Arizona Home Health Agency administrators are required to have at least two years of health
care experience and also install a professional advisory group with at least 4 members, one of
which must be a physician, one must be a registered nurse and two others must be health care
professionals. Home Health Agency care givers must submit to a TB test prior to employment
and go through orientation and six hours of additional training annually.
Once a patient has been accepted into a Home Health Agency's program, a registered nurse
must perform an assessment within 72 hours; reassessments are required to take place in 62
intervals. Patient advance directives shall be reviewed, a plan of care shall be composed and
the registered nurse will coordinate the plan of care with the appropriate Home Health Agency
staff members. If a patient is receiving home health aide services along with either nursing
services or therapy, the registered nurse is required to make a supervisory visit for
determination of quality of care for the patient.
The State of Arizona also mandates provisions for patients' rights and requires every Home
Health Agency to establish their own written policy on patients' rights.
For further information, contact: Arizona DHS   |   (602) 542-1025
Featured Non-Medical In-Home Care Provider
Harmony Home Care, serving Sedona and the entire Verde Valley, is one
of the area's foremost non-medical in-home care agencies.
Harmony Home
Care
stresses compatibility and comfort when providing custom-selected
in-home care and assistance for its clients. Harmony Home Care is a BBB
member and has earned an "A+" rating. Contact them for a complimentary
copy of their "Harmony Guide to Local Senior Services".
106 Pine Leaf Lane, Sedona, AZ 86336  |  (928) 282-1901
Mary Teresa Pearson
Owner
Featured Home Health Agency
Northern Arizona Home Care in Flagstaff, Arizona has been a certified Home Health Agency
since 1984.
Norther Arizona Home Care offers many in-home health services including: Nursing
Care Services; Physical Therapy Services; Speech Pathology Services; Medical Social
Services; and Home Health Aide Services. Northern Arizona Home Care adheres to all the
specifications, rules and provisions mandated by the Arizona Department of Health Services.
107 East Oak Avenue, Ste. 102 A, Flagstaff, Arizona 86001   |   (928)773-2238

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Arizona Long Term Care
System Program
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